As with any other part of management continuous improvement is of particular importance to conflict management. Hereby «improvement» refers both to operating procedures resp. flow processes witihin conflict management and to conflict management itself.
At first conflict-management improvement requires selective control of the results that have been achieved in conflict management. Improvement also means to enhance the responsible executives' personal results. This is to be achieved by pointed advancement of conflict-management competencies and conflict competencies. Here, human resources management can support conflict management at the relevant points of intersection.
 Conflict-Management Strategy
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Deutsche Version
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